For Families

Having a baby or child who is seriously ill can be an extremely difficult and stressful experience and cause a lot of uncertainty. In some instances, a child is too sick to tolerate a long journey by road ambulance and in these situations the safest way to transport your child will be by air ambulance, either, to a more specialised unit or to a hospital closer to home. We hope the information provided here will help to answer some of the questions you have about your child’s transfer.

At Lucy Air Ambulance for Children we work in partnership with the NHS and our service providers to give you the very best care, support and reassurance you need to make this experience as smooth as possible.  We are dedicated to providing you with a specialist service, delivering the highest standards of care for you and your child.

Read our transfer stories here.

Below are some frequently asked questions that you may have regarding the transfer of your baby or child. 

What happens next?

The medical teams will ensure that your child is in the best condition before moving them to the specialist unit. Sometimes they may decide that your child is too sick to move and transfer may have to be deferred until their condition improves. The transport team will work closely with the medical teams at the referring unit and the receiving specialist unit and will liaise closely with yourself to make the best decision for the care of your child.

What happens if I have more than one baby or child needing to be transferred?

If you have more than one baby or child that needs transferring each may travel separately and the flights could take place on different days.

Who will accompany my child on the flight?

A Neonatal/Paediatric Transport Doctor and Specialist Transport Nurse will accompany your child at all times, both during the flight and in the road ambulance. The members of the team on the flight will be determined by the needs of your child.

Will my child be safe during the transfer?

The transfer team will work closely with the medical team at the referring unit to ensure that your baby/child is in the best condition possible before the flight and will keep in contact with you and inform you of what to expect.

The Flight Doctor will explain what is involved in the flight and any possible risks. Once you have received and understood all relevant information you will be asked to sign a Consent Form.

Your child will be assessed prior to the flight and continously monitored throughout the journey.

Is there someone I can keep in contact with during my child’s transfer?

A member of the Lucy AAC team will be available to support you both before and during your child’s transfer. You can contact us at any time during your child’s transfer and we will keep you updated about any changes to the estimated departure and arrival times.

Why do you use fixed-wing aircrafts (planes) and not helicopters?

There are lots of benefits to using fixed-wing aircrafts (planes):

-We can travel longer distances and cover the whole country
-It is a safer and more comfortable environment, especially for premature babies
-It is more reliable and more likely to happen irrespective of weather conditions

We are the only charity in the UK that transfers children using fixed-wing aircrafts (planes), rather than via helicopter.