Policies and Procedures

We believe in maintaining the highest standards in our operation and fundraising.

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Lucy Air Ambulance for Children values your privacy and has a strict policy to protect you. Lucy Air Ambulance for Children does not record any personal information about visitors to this website unless you specifically choose to send us this information via a response form, e-mail message or by registering on the site. If you...

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Contact Details for Complaints: Written complaints may be sent to: Lucy Air Ambulance for Children CAN Mezzanine 7-14 Great Dover Street London SE1 4YR Or by email to: info@lucyaac.org.uk Verbal complaints may be made by phone to 020 3096 7870 or in person to any of Lucy Air Ambulance for Children’s staff, volunteers or trustees...

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Policy for Communications with Vulnerable Supporters Introduction To ensure that we take all reasonable care to protect vulnerable adults, Lucy Air Ambulance for Children complies with the Institute of Fundraising guidance  set out in the document called “Treating Donors Fairly: Responding To The Needs Of People In Vulnerable Circumstances And Helping Donors Make Informed Decisions”....

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Lucy Air Ambulance for Children is proud to be registered with the Fundraising Regulator, the independent regulator of charitable fundraising. Being registered with the Fundraising Regulator demonstrates our commitment to the Fundraising Promise. This means we ensure that our fundraising is legal, open, honest and respectful. The standards for fundraising are set out in the Code of Fundraising...

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